The short version
- Damaged or incorrect item? Contact us within 24 hours of delivery with a photo.
- Cancel a pre-order at least 1 day before delivery for a 100% refund.
- Approved refunds reach your original payment method in 2–3 business days.
1. Freshness & quality guarantee
- We guarantee that all flowers and gifts are delivered fresh and in good condition.
- Flowers are perishable, so slight variations in color, size or design may occur depending on seasonal availability.
2. Returns
- We don’t accept returns for fresh flowers, cakes and edible items, for hygiene and perishability reasons.
- Non-perishable products (such as teddy bears, vases or gift items) may be eligible for return or exchange if they are damaged or defective on delivery.
- To request a return, contact us within 24 hours of delivery with a photo of the damaged or incorrect item.
3. Refunds
You can get a refund if
- The order wasn’t delivered due to our fault.
- The product delivered was significantly different from what was ordered.
- A non-perishable gift item arrived damaged or defective.
No refund if
- The recipient is unavailable at delivery and we can’t contact them.
- The customer gave incorrect or incomplete delivery details.
- The recipient refuses to accept the order.
- Delays are caused by factors beyond our control, such as traffic, weather, strikes or natural disasters.
4. Cancellation policy
| When you cancel | What you get back |
|---|---|
| Pre-order, at least half an hour before preparation | 100% refund |
| After preparation has started: flowers | 50% of the flower cost |
| After preparation has started: chocolate, dolls or other add-ons | No refund |
5. Refund method
Approved refunds are processed within 2–3 business days to your original payment method.
Need to start a return or cancel an order? Call +977 9841493286 or email [email protected].